What Is a Miller Service Partner?
As a Miller Service Partner, you become a representative for Miller Electric Mfg. Co. LLC, offering our customers service and repair of Miller equipment, both in and out of warranty. Your status as a factory authorized partner is the customer’s assurance of qualified repairs using Miller Genuine Parts.
Become a Miller Service Partner
Partner Benefits
As a Miller service partner, you'll receive discounts on parts, labor reimbursement for warranty work, priority shipping, and more.
Factory Service Technician Training
The Certified ServiceTechnician program delivers a comprehensive learning experience, providing technicians with the skills to efficiently and effectively service today’s equipment. Blending online and in-person training decreases the time and cost to train technicians.
Access to Support Resources
Miller provides the right information, to the right people, anytime of the day or night through the customer portal. This online business tool gives you access to Miller's service resources which includes technical manuals, interactive and illustrated parts list, software, warranty portal and more.
Referrals for Service Work
Miller does not perform service or repair work here at the factory; we send the business to you. We actively promote our service partners through our Service Locator tool, driving new business directly to your facility. Calls for service are also referred to partners closest to our customer.
Basic Requirements
We are here to support your success and help you provide an amazing experience to your customers. Here are some key requirements:
Application Process
Become a Miller Service Partner
- Fill out an application
- Receive access instructions to Miller's customer portal
- Complete your service training program
Service Prospect FAQs
What happens once I submit my application and required documents online?
Your application will undergo a review process, which may take approximately 3 days. In certain cases, a Miller representative may reach out to arrange a visit to your facility.
How long does it take to become set up as a Miller Service Partner?
After your application is approved and you have met the factory training, testing equipment and facility requirements, you will sign a service agreement contract and receive a welcome packet within one to two weeks. You will be promptly notified when your account becomes active.
What is inside the welcome packet?
After signing Miller’s service agreement contract, you will receive our welcome packet in the mail, which contains the Service Operating Guide (SOG) booklet, testing equipment with references, Authorized Parts & Service decal, contact sheet, warranty claim sample form and so much more.
Is it possible to become a Service Partner without completing the factory service training?
Service training is just one of the requirements you need to fulfill before becoming a Service Partner. You must complete the Miller Certified Service Technician program to be set up. If your on-site technician has already completed Miller service training, just provide a copy of their training certificate. Investing in factory-trained technicians results in improved service quality, efficiency, and customer satisfaction, all of which contribute to increased profitability.
What is a Certified Service Technician?
A CST represents Miller’s highest level of recognition for technicians who successfully pass the CST certification exam after completing the required Foundational Service Repair (FSR) and Service Repair (SR) trainings. The test evaluates the repair technician’s proficiency against a uniform standard, ensuring a specific level of technical competency is achieved. It is for technicians employed by a service distributor or service station. The on-demand test is approximately 90 minutes long and is free of charge.
Will I be required to keep inventory in stock?
No, Miller does not require partners to maintain inventory. However, having commonly needed repair or maintenance parts on hand can enhance your service efficiency and boost profitability. It is essential that you commit to using only Miller Genuine replacement parts.
How do I get paid for labor on warranty repairs?
You will receive a credit note for approved warranty claim hours at the agreed labor rate, including reimbursement for any parts used from your inventory. You can apply the credit note toward outstanding invoices for parts purchased for non-warranty repairs.
Can I advertise the Miller name?
Absolutely! We highly recommend it. Additionally, your company will be listed on Miller Electric website’s Service Locations.
Is there a Miller representative in my area who can assist with my business?
Miller Electric assigns district managers to each region. To find the DM in your area, please contact us online or call Customer Support at (866) 931-9733.