You have up to 30 calendar days from the time you receive your item(s) to initiate a return. If you send the item back to us unused in the original box and follow the return procedures, Miller will offer you a full refund, less shipping costs (unless the item is defective). You will be responsible for shipping the item(s) back to Miller, including any shipping fees. We cannot accept returns from purchases made at local stores.
Prior to returning a product, contact Miller at 1-888-493-5337 to obtain a Return Goods Authorization (RGA) number, along with complete instructions. Please have your order number ready. The item(s) must be returned to Miller within 15 calendar days of the issuance of the RGA. All products must be put in the original packaging including any accessories or manuals that shipped with the products and the RGA number must be posted on the address label of the package. You will be responsible for shipping the items back to Miller. Miller will issue credit after the product has been received and inspected. If the product is not in new condition or if items are missing, the credit will be reduced accordingly.
Note: Miller recommends that you: (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Miller or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you are considering a return of a promotional item, please be sure to review our return policy specific to promotions.
What is your return policy concerning promotions?
Buy One Get One Free: return only one of the items, you will receive no refund. If you return both items, you will receive a full refund.
Buy One Get One Half Price: return only one of the items, you will receive only the refund for the half price item. If you return both items, you will receive a full refund.
Linked Savings (i.e. buy a $800 welder and get a $40 cover for free): must return both items to get a full refund. If you only return the purchased item (i.e. welder), you will refunded purchase price less cost of the free items (i.e. $800-$40) as you no longer qualify for the offer. There will be no refund provided if only the free item (i.e. cover) is returned.
Minimum Order Savings (i.e. buy a welder, cover and helmet for discounted price): the discount will be allocated across each product included in the order and you will only be refunded the amount linked to that item (i.e. if collective discount is 5%, the item would be returned at 5% off list price).
Multibuy Offer (i.e. buy 3 filters at $10 each for only $25): return part of this order then you will have the saving deducted from your refund, as you no longer qualify for the offer (i.e. deduct $5 in this example).