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  1. #1
    Join Date
    Mar 2013
    Posts
    2

    Default Miller order damaged by Fedex

    IMG-20130316-00585.jpgIMG-20130316-00586.jpgAttachment 31867Miller packaging could be much better.
    Just received my new Diversion 165 shipped Fedex from MD for "free". Pulled it out of the box, big dent. Miller packaging inside has no styrofoam, nothing but a minimal sized cardboard base for the bottom to sit in and a flimsey cardboard spacer at the top to prevent it from tipping and keeps it centered in the box, NOTHING to protect the edges or sides of the case.

    I pray someone from Miller will read this and go to bat for me. I've been saving my money for a while now to buy this machine. I'm sick...

    Just fyi if you are thinking of buying one long range via. Ebay Fedex..

    IMG-20130310-00539.jpgIMG-20130309-00532 (2).jpg
    Last edited by pard1971; 04-01-2013 at 05:23 PM. Reason: Added pictures

  2. #2
    Join Date
    Sep 2005
    Location
    Salem ,Ohio
    Posts
    3,913

    Cool

    Sounds like a fed ex problem now. Was damage noted on the shipper or did they just throw it on the porch and run. Everything i order from grizzly.com gets damaged so i quit. They fixed everything but i had to wait weeks for replacements...Bob
    Bob Wright, Grandson of Tee Nee Boat Trailer Founder
    Metal Master Fab Salem, Oh 44460
    Birthplace of the Silver & Deming Drill
    1999 MM185 w/185 Spoolgun,1986 Thunderbolt AC/DC
    Spool Gun conversion. How To Do It. Below.
    http://www.millerwelds.com/resources...php?albumid=48

  3. #3
    Join Date
    Apr 2009
    Posts
    144

    Default

    Miller does not need to go to bat for you. It is YOUR responsibility to receive the package and inspect for damage and either have the driver note it or refuse the shipment altogether. In any case, you need to contact the person you bought it from and find out if they insured the package against damage and start from there and see if there is any recourse.
    '11 Lincoln Power Mig 216
    '10 Syncro200 TIG runner
    Scotchman CPO 350 LT cold saw w/ AMS
    6x6 Enco corner notcher
    Weldsale fixture table 3x5
    Acorn Welding Platen 5x8

  4. #4
    Join Date
    Aug 2006
    Location
    Raymore Missouri
    Posts
    1,920

    Default

    Ive never had to do it but will fed X or UPS let you open a large box to check for damage?
    Nick
    Miller 252 Mig
    Miller Cricket XL
    Millermatic 150 Mig
    Miller Syncrowave 200 Tig
    2-O/A outfits
    Jet Lathe and Mill
    Jet 7x12 horz/vert band saw
    DeWalt Multi Cutter metal saw
    Century 50 Amp Plasma Cutter
    20 ton electric/hydraulic vertical press
    Propane Forge
    60" X 60" router/plasma table

    www.youtube.com/watch?v=jTu7wicVCmQ
    Vist my site: www.nixstuff.com
    and check out some of my ironwork and other stuff

  5. #5
    Join Date
    Feb 2012
    Location
    wisconsin
    Posts
    116

    Default

    Quote Originally Posted by monte55 View Post
    Ive never had to do it but will fed X or UPS let you open a large box to check for damage?
    They will, but they are usually in a hurry, they want you to sign for it and they haul Bass.

  6. #6
    Join Date
    Aug 2006
    Location
    Raymore Missouri
    Posts
    1,920

    Default

    Thats what i figured. I had a Delta 13.5 inch planer and a Makita 10 inch power mitre saw delivered without damage by FedX but as I have heard from others that may be a rare thing. I guess I was lucky. Just because the package is good doesn't mean there isn't internal damage.
    Nick
    Miller 252 Mig
    Miller Cricket XL
    Millermatic 150 Mig
    Miller Syncrowave 200 Tig
    2-O/A outfits
    Jet Lathe and Mill
    Jet 7x12 horz/vert band saw
    DeWalt Multi Cutter metal saw
    Century 50 Amp Plasma Cutter
    20 ton electric/hydraulic vertical press
    Propane Forge
    60" X 60" router/plasma table

    www.youtube.com/watch?v=jTu7wicVCmQ
    Vist my site: www.nixstuff.com
    and check out some of my ironwork and other stuff

  7. #7
    Join Date
    Feb 2012
    Location
    Wa
    Posts
    577

    Default

    Doesn't matter, I deal with fed ex all the time. It is them you need to contact and say that they delivered a damaged item. They will get in contact with the company that shipped it to you and work out who is at fault. Not millers problem though.

  8. #8
    Join Date
    Aug 2006
    Location
    Raymore Missouri
    Posts
    1,920

    Default

    I feel if the packaging is fine but there is damage inside , it is the mfg that is responsible but of course they will never admit it.
    Nick
    Miller 252 Mig
    Miller Cricket XL
    Millermatic 150 Mig
    Miller Syncrowave 200 Tig
    2-O/A outfits
    Jet Lathe and Mill
    Jet 7x12 horz/vert band saw
    DeWalt Multi Cutter metal saw
    Century 50 Amp Plasma Cutter
    20 ton electric/hydraulic vertical press
    Propane Forge
    60" X 60" router/plasma table

    www.youtube.com/watch?v=jTu7wicVCmQ
    Vist my site: www.nixstuff.com
    and check out some of my ironwork and other stuff

  9. #9
    Join Date
    Dec 2007
    Location
    Los Angeles
    Posts
    2,876

    Default

    It can be the manufacturers fault- Hobart had problems with their 1st run of 210 machines and they changed packaging
    Ed Conley
    http://www.screamingbroccoli.net/
    MM252
    MM211
    Passport Plus w/Spool Gun
    TA185
    Miller 125c Plasma 120v
    O/A set
    SO 2020 Bender
    You can call me Bacchus

  10. #10
    Join Date
    Dec 2012
    Location
    Sweetwater, TX
    Posts
    201

    Default

    It is shipping issues like this that are leading me towards justifying spending $100 more to buy a Millermatic 211 from a LWS 40 miles away than buying it cheaper online from cyberweld with free shipping. I just wish our sales tax wasn't 8.25%. It is the sales tax that is the killer here.

    I see your point. How are you suppose to refuse the package if you can't say hold on wait a minute while I open this and inspect it before I sign for it. I would be furious if they expected me to be fine with a welder with a big dent in it like that.

    Hope you get it worked out.

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