1st time using Miller Warranty

[J C]

And Im not to happy. Took my Passport in cause the the valve for the external bottle would spin when threading in the hose. Apparently it spun & damaged a circuit board somehow. The repair shop submitted it to Miller & they said they wont cover it. Needless to say Im stuck paying for it. Had the valve been installed properly to begin with this wouldn't have happened. I was gonna pick up the 211 when I went back to get it but now Im reconsidering.

[Steve83]

Makes me feel a lot better about opening my 211's case, cutting some wires, and moving the power switch to the front. I didn't lose any warranty.

[kiwi]

Makes me feel a lot better about opening my 211's case, cutting some wires, and moving the power switch to the front. I didn't lose any warranty.

Yes you did.

[kiwi]

And Im not to happy. Took my Passport in cause the the valve for the external bottle would spin when threading in the hose. Apparently it spun & damaged a circuit board somehow. The repair shop submitted it to Miller & they said they wont cover it. Needless to say Im stuck paying for it. Had the valve been installed properly to begin with this wouldn't have happened. I was gonna pick up the 211 when I went back to get it but now Im reconsidering.

JC,
Miller is a very service oriented company. I purchase their products because they always stand behind them. My suggestion is to call the company and explain the situation to them. You have nothing to lose.
Good luck,
Nick

[J C]

JC,
Miller is a very service oriented company. I purchase their products because they always stand behind them. My suggestion is to call the company and explain the situation to them. You have nothing to lose.
Good luck,
Nick

Actually just did that a little while ago. Took some convincing but got everything straightened. Just sucks cause I take very good care of my stuff & this machine after 2 years would be hard to tell the difference between a new one.

[kiwi]

Actually just did that a little while ago. Took some convincing but got everything straightened. Just sucks cause I take very good care of my stuff & this machine after 2 years would be hard to tell the difference between a new one.

I understand....but the bottom line is they did the right thing.
Nick

[Helios]

Actually just did that a little while ago. Took some convincing but got everything straightened.

If that's the case, you should nuke this thread so people don't just read your first post and think Miller hosed you. Fair's fair.

[MMW]

Helios wrote "If that's the case, you should nuke this thread so people don't just read your first post and think Miller hosed you. Fair's fair."

Rather than delete the thread edit your first post with the whole story. It seems Miller did right by you.

[clint738]

Actually just did that a little while ago. Took some convincing but got everything straightened. Just sucks cause I take very good care of my stuff & this machine after 2 years would be hard to tell the difference between a new one.

So did they in fact cover it under warranty?

Or did you have to pay for the repair?

I would sure like to know how they handled it since I'm considering purchasing a Dynasty 200DX in the next few months.

[J C]

They ended up warranting it but it took atleast 10 minutes of them telling me no to finally get a yes. Yes they ended up doing me right in the end but it took alot more effort than it should've. Had I not called personally I would be paying for it.