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  1. #1
    Join Date
    Nov 2009
    Location
    Ohio
    Posts
    118

    Default 1st time using Miller Warranty

    And Im not to happy. Took my Passport in cause the the valve for the external bottle would spin when threading in the hose. Apparently it spun & damaged a circuit board somehow. The repair shop submitted it to Miller & they said they wont cover it. Needless to say Im stuck paying for it. Had the valve been installed properly to begin with this wouldn't have happened. I was gonna pick up the 211 when I went back to get it but now Im reconsidering.
    Miller Trailblazer 302
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  2. #2
    Join Date
    Dec 2012
    Location
    Memphis, TN 38133, USA, Earth, Milky Way
    Posts
    62

    Default

    Makes me feel a lot better about opening my 211's case, cutting some wires, and moving the power switch to the front. I didn't lose any warranty.

  3. #3
    Join Date
    Aug 2007
    Posts
    730

    Default

    Quote Originally Posted by Steve83 View Post
    Makes me feel a lot better about opening my 211's case, cutting some wires, and moving the power switch to the front. I didn't lose any warranty.
    Yes you did.

  4. #4
    Join Date
    Aug 2007
    Posts
    730

    Default

    Quote Originally Posted by J C View Post
    And Im not to happy. Took my Passport in cause the the valve for the external bottle would spin when threading in the hose. Apparently it spun & damaged a circuit board somehow. The repair shop submitted it to Miller & they said they wont cover it. Needless to say Im stuck paying for it. Had the valve been installed properly to begin with this wouldn't have happened. I was gonna pick up the 211 when I went back to get it but now Im reconsidering.
    JC,
    Miller is a very service oriented company. I purchase their products because they always stand behind them. My suggestion is to call the company and explain the situation to them. You have nothing to lose.
    Good luck,
    Nick

  5. #5
    Join Date
    Nov 2009
    Location
    Ohio
    Posts
    118

    Default

    Quote Originally Posted by kiwi View Post
    JC,
    Miller is a very service oriented company. I purchase their products because they always stand behind them. My suggestion is to call the company and explain the situation to them. You have nothing to lose.
    Good luck,
    Nick
    Actually just did that a little while ago. Took some convincing but got everything straightened. Just sucks cause I take very good care of my stuff & this machine after 2 years would be hard to tell the difference between a new one.
    Miller Trailblazer 302
    Miller Passport Plus
    Miller Spoolmate 100
    Milwaukee 4 1/2" Angle Grinder
    Milwaukee Sawzall
    Miller Elite Inferno Hood
    Miller Diversion 180
    Miller Digital Elite Vintage Hood
    Miller Camo Digital Elite Hood

  6. #6
    Join Date
    Aug 2007
    Posts
    730

    Default

    Quote Originally Posted by J C View Post
    Actually just did that a little while ago. Took some convincing but got everything straightened. Just sucks cause I take very good care of my stuff & this machine after 2 years would be hard to tell the difference between a new one.
    I understand....but the bottom line is they did the right thing.
    Nick

  7. #7
    Join Date
    Jul 2010
    Posts
    378

    Default

    Quote Originally Posted by J C View Post
    Actually just did that a little while ago. Took some convincing but got everything straightened.
    If that's the case, you should nuke this thread so people don't just read your first post and think Miller hosed you. Fair's fair.

  8. #8
    Join Date
    Sep 2005
    Location
    northern NJ
    Posts
    1,858

    Default

    Helios wrote "If that's the case, you should nuke this thread so people don't just read your first post and think Miller hosed you. Fair's fair."

    Rather than delete the thread edit your first post with the whole story. It seems Miller did right by you.
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  9. #9
    Join Date
    Dec 2012
    Location
    Sweetwater, TX
    Posts
    201

    Default

    Quote Originally Posted by J C View Post
    Actually just did that a little while ago. Took some convincing but got everything straightened. Just sucks cause I take very good care of my stuff & this machine after 2 years would be hard to tell the difference between a new one.
    So did they in fact cover it under warranty?

    Or did you have to pay for the repair?

    I would sure like to know how they handled it since I'm considering purchasing a Dynasty 200DX in the next few months.

  10. #10
    Join Date
    Nov 2009
    Location
    Ohio
    Posts
    118

    Default

    They ended up warranting it but it took atleast 10 minutes of them telling me no to finally get a yes. Yes they ended up doing me right in the end but it took alot more effort than it should've. Had I not called personally I would be paying for it.
    Miller Trailblazer 302
    Miller Passport Plus
    Miller Spoolmate 100
    Milwaukee 4 1/2" Angle Grinder
    Milwaukee Sawzall
    Miller Elite Inferno Hood
    Miller Diversion 180
    Miller Digital Elite Vintage Hood
    Miller Camo Digital Elite Hood

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