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Strong Hand Tools - Absolutey No Customer Service!!

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  • #16
    I just received an email from Gary at Strong Hand Tools. He apologized for customer service not getting back to me. He also said that this was the first time in several thousand sales that he has heard of this problem. He assured me that their engineering dept. will look into this so that they may avoid any future problems. He has offered to send me out a new top for the table. Maybe just a coincidence, but I wonder if they saw this post?

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    • #17
      Homer Sapien, If your table is indeed only 14 Ga. it will always warp, Buy yourself a 1/4" plate.

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      • #18
        I know you are right. I will use the table for very light duty things and come up with something else for the more robust projects...

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        • #19
          I might buy one of these to hang in my trailer. I'm confident they will warp laying a weld flat right on top. I could see where one might come in handy out on a small tig project tho.


          I might build a similer table out of some thick aluminum also. Got to keep the weight down.

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          • #20
            The part that really baffles me is that it is called a "welding table", but I guess you can't really do much "welding" on it.

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            • #21
              Originally posted by HomerJSapien View Post
              The part that really baffles me is that it is called a "welding table", but I guess you can't really do much "welding" on it.
              I have this table. It is good for little things. Mine warps too and I expected that given the thickness of the table top...was surprised you were surprised about this as well...give you've surely warped thicker stock welding it already. It is what it is...basically a portable, fully adjustable table that is conductive, fire resistant and light duty...for light duty work. I like mine despite the sweet shape shifting it does while using it. as somwone mentioned...if you have the space....it is a tremendous opportunity to build a true welding table with a thick top side....with drilled slots to clamp thru yadda yadda yadda....far as cust service goes.....unless the co is built with it in their culture its simply a low paying, high turnover job filled with dbags that are angry and rude......which is ironic to the position title itself! Good luck!
              Miller Thunderbolt 225 AC/DC
              Millermatic 211 Auto/MVP

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              • #22
                Update on Strong Hand Tools customer service. They sent me a replacement Nomad table top which arrived today. I'm not sure if this post had any play in that, but the bottom line is that once I was finally able to contact them, they took care of the problem rather quickly. I appreciate their efforts and will gladly purchase from them in the future.

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                • #23
                  Originally posted by HomerJSapien View Post
                  Update on Strong Hand Tools customer service. They sent me a replacement Nomad table top .......................
                  Hey - that's pretty impressive/interesting. but is the table top the 'same' structurally as the other?

                  I've been thinking about this a bit - perhaps - since you have a 'set' now - if you take the "old" top and once off - weld up some flat stock on the bottom of it - like an 1/8" thick, 1/2" wide piece of flat with the 'short edge' against the bottom of the table it'd stiffen it up quite a bit for you. Will add some weight to it but....would be a nice alternative and/or second table top to the frame you'll be welding up for it using the replacement!
                  Miller Thunderbolt 225 AC/DC
                  Millermatic 211 Auto/MVP

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                  • #24
                    The tops are the same 14g. Looks like nothing's been changed. They claim that they have not had this problem with any other customers...that my tabletop is the first to warp.

                    What you suggest is very similar to what I had in mind. That sounds like it should work just fine. I was going to just get a 1/4" plate to mount to the top but I think I'll try the supports first. That way, I'll be able to still use the slots for clamping.

                    I really do like the portability and design of the table, although I still want to see Miller's version up close. I don't think that the supports would add too much weight to the table. It should still be "portable". It's pretty lightweight now so a few extra pounds shouldn't hurt. Much lighter than a 1/4" tabletop for sure.

                    I appreciate the comments and suggestions. Thanks...

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                    • #25
                      Hey - as I have the same table and somehow - have the 2nd table in the history of that table to warp when used - would be interested if you don't mind in seeing you're final product and results - I might do the same thing to stiffen mine up......errrrrrrr - so to speak! Perhaps you can PM me a picture or something after you've done it if you don't mind....thx.
                      Miller Thunderbolt 225 AC/DC
                      Millermatic 211 Auto/MVP

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                      • #26
                        Maybe you should change the title of the thread? It seems to me that with in two weeks you had a new top without having to send the old one in. That seems like pretty good customer service to me.

                        Hope it works out for you.
                        MM250
                        Trailblazer 250g
                        22a feeder
                        Lincoln ac/dc 225
                        Victor O/A
                        MM200 black face
                        Whitney 30 ton hydraulic punch
                        Lown 1/8x 36" power roller
                        Arco roto-phase model M
                        Vectrax 7x12 band saw
                        Miller spectrum 875
                        30a spoolgun w/wc-24
                        Syncrowave 250
                        RCCS-14

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                        • #27
                          Originally posted by MMW View Post
                          Maybe you should change the title of the thread? It seems to me that with in two weeks you had a new top without having to send the old one in. That seems like pretty good customer service to me.

                          Hope it works out for you.
                          You're right. I'll check on how to accomplish that. Thanks...

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                          • #28
                            Strong Hand Tools come through with excellent Customer Service!

                            Originally posted by jfk92 View Post
                            Hey - as I have the same table and somehow - have the 2nd table in the history of that table to warp when used - would be interested if you don't mind in seeing you're final product and results - I might do the same thing to stiffen mine up......errrrrrrr - so to speak! Perhaps you can PM me a picture or something after you've done it if you don't mind....thx.
                            I would be happy to do that. I'll try to get to the local Tractor Supply this weekend. If not, then early next week...

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                            • #29
                              I've got the same table. It has it's limitations but will do 95% of my jobs. This table folds up nice because space is limited here. I got in on sale at Northern Tools. It came with a nice clamp and some ok magnets. People get confused with the term "welding table" expecting a strong, beefy table. That it's not.
                              Last edited by Wheat; 03-24-2013, 09:08 AM. Reason: misspelled
                              Wheat Stalker

                              Millermatic 210
                              Dynasty 200DX
                              Fisher CZ-5...CZ-3D..
                              Trek 5500
                              1966 Amphicar

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                              • #30
                                They must have quit making them as they aren't on the website.
                                http://www.stronghandtools.com/
                                Their other welding tables are pretty impressive...Bob
                                Bob Wright

                                Spool Gun conversion. How To Do It. Below.
                                http://www.millerwelds.com/resources...php?albumid=48

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