Mike takes pride in taking care of the customer in an efficient manner. “Whether a call is with a distributor, district manager, or field sales person, the key is understanding what their needs are and acting on them efficiently to get whatever they need done,” said O’Connell.
Mike knows that in dealing with an end-user in a remote location, they may not have a lot of local support. Mike described one such situation where he was able to quickly help a user: “The end-user was very appreciative of what we did. He felt as though we really went out of our way to take care of him. In today’s world you don’t get a lot of that from factory support, so I think that’s what sets us apart from other manufacturers.”