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Adrian Vanden Acker, Service Technician

Tuesday, October 18th, 2011

As a 37-year employee of Miller Electric Mfg. Co., Adrian Vanden Acker appreciates how the company empowers him to do what it takes to make his customers happy. In one particular instance, a customer’s automated process involved two arcs that started simultaneously but resulted in a popping start. Adrian and his team did their research and found a solution by delaying one of the arcs by a half second. “That eliminated all of that rework and the customer was so happy when we accomplished this for them.”

“I hear from so many customers when they call in, ‘The reason I bought this Miller equipment is because I can actually get a hold of somebody and talk to them right away, get the answers that I need for the project that I’m building.”