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Archive for the ‘WE BUILD’ Category

John Leisner, Marketing Manager FILTAIR Group

Friday, April 13th, 2012

John has been committed to providing Miller customers top notch products and service for more than 20-years. “Working with the end users of our equipment is one of the most fun parts of the job,” says Leisner.

John loves the challenge of helping a customer find quicker, more efficient ways to get the job done. Today as marketing manager for the FILTAIR group he is dedicated to assisting the customer to creating a cleaner and safer workplace. “We comeback and develop product that will meet and even exceed their (customers) needs into the future. We help them be more productive and safe and have a better environment for welding,” says Leisner.

 

 

 

Chris Roehl, Product Manager

Friday, February 10th, 2012

Chris Roehl has been a part of the Miller team for 25-years. Today he’s a product manager for Millermatic® products. He knows it’s the products and the people that make Miller the first choice for welding equipment.

Chris recalls a recent need from a customer in the southern part of the United States—the customer needed some additional training on the product—the call came in over the weekend. But because the nearby Green Bay Packers had a Sunday home game, the Monday flights out of town were all booked. Not wanting to wait another day, Chris and a service tech jumped in a truck and drove the 13-hours to the customers shop. “We went in and talked to them, saw their applications, showed them how to improve their processes and provided additional education on the product. Later that day we jumped in the truck and came home,” says Roehl.

 

Mike O’Connell, Service Technician

Tuesday, January 3rd, 2012

Mike takes pride in taking care of the customer in an efficient manner. “Whether a call is with a distributor, district manager, or field sales person, the key is understanding what their needs are and acting on them efficiently to get whatever they need done,” said O’Connell.

Mike knows that in dealing with an end-user in a remote location, they may not have a lot of local support. Mike described one such situation where he was able to quickly help a user: “The end-user was very appreciative of what we did. He felt as though we really went out of our way to take care of him. In today’s world you don’t get a lot of that from factory support, so I think that’s what sets us apart from other manufacturers.”

 

Robert Hintz, Account Manager – Product Specialist

Monday, December 5th, 2011

Robert learned long ago that communicating with a distributor and the end-user in a friendly and positive manner goes a long way. Going on 39 years, he’s found it’s sharing the “Miller family perspective” that gives people a certain comfort level. “It helps us find out what they truly need.”

His role is sales support for the end user and distribution channel in the north central region. Robert points out, “Customer service is a big piece of what we do. We’re here to build a product that helps the end- user meet their needs with no downtime. Everything we do here is focused around how we can help an end-user.”

 

Stephanie Lowney, Commercial Products District Manager

Monday, November 7th, 2011

Working primarily with distributors, Stephanie takes pride in making sure they know products inside and out so they can quickly provide the answers a customer needs. Beyond just sharing news about new product offerings or promotions, Stephanie is just as interested in listening to their suggestions for new products or features.

Having been at Miller just four years, Stephanie points out, “I have such a great support network behind me. If I don’t have the answer to your question, I can call someone who’s been in this field for 25 years and has a solid understanding of exactly what I need to find out. That positive energy comes through. Distributors know that when they’ve got a customer at their counter, they can call Miller, talk to a live person and get an answer right away.”

Adrian Vanden Acker, Service Technician

Tuesday, October 18th, 2011

As a 37-year employee of Miller Electric Mfg. Co., Adrian Vanden Acker appreciates how the company empowers him to do what it takes to make his customers happy. In one particular instance, a customer’s automated process involved two arcs that started simultaneously but resulted in a popping start. Adrian and his team did their research and found a solution by delaying one of the arcs by a half second. “That eliminated all of that rework and the customer was so happy when we accomplished this for them.”

“I hear from so many customers when they call in, ‘The reason I bought this Miller equipment is because I can actually get a hold of somebody and talk to them right away, get the answers that I need for the project that I’m building.”

 

 

Dave Almy, Miller Weld Engineer

Tuesday, July 5th, 2011

After more than two decades at Miller and countless customers served, Weld Engineer Dave Almy still gets excited about delivering results to his customers. As an expert in welding applications and processes, Dave consults with customers, making recommendations that help them increase weld quality and maximize welding efficiency in the manufacturing flow.

“As a weld engineer, we’re readily available to our customers by phone, and we’ll even go on-site when necessary to get a better understanding of our customer’s environment,” said Almy. “In addition to general welding process and application help, employee turnover is always a critical issue to our customers, and we’re here to help shorten the learning curve through training.”

Dave Johnson, Miller Service Technician

Tuesday, July 5th, 2011

Dave Johnson is a Miller veteran. He’s been with the company for nearly 34 years, working in various capacities with Miller engine drives, and most recently as a service technician. Dave works alongside customers to make sure they get the right product for their application and to quickly and efficiently handle any issues as they arise.

“One of the great things about working in service here at Miller is the ability to work directly with the customer and do the right thing to get the job done, whether it’s troubleshooting a process or researching a part to go in a 30-year old machine,” said Johnson. “That’s who we are at Miller; it was the culture when I started in 1977 and it’s the culture that still exists today.”