Integrity - Doing the right thing
Commitment and loyalty - To our people and their families, our customers, the industry and to each other.
Teamwork - Valuing the input of all. Empowerment. Trust.
Entrepreneurial spirit - Risk taking... Encouraging it... Learning from it... Celebrating the successes
Simplify (80/20). Improve flow. Focus on what is important
Miller Electric Mfg. Co., with headquarters in Appleton, Wisconsin, manufactures arc welding and cutting equipment designed for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications. Wholly owned by Illinois Tool Works (NYSE: ITW), the company maintains its global leadership by setting the industry standard for reliability, quality and responsiveness. Its famous tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.
This company began with an innovation that responded to customer needs, growing from a one-man operation to the world’s largest manufacturer of arc welding and cutting equipment. Miller keeps the tradition alive by focusing on its top priority: people.
Miller exemplifies the “80/20” philosophy. This ITW principle, widely recognized as a means for continuous improvement, says that 80 percent of sales arrive from 20 percent of products sold to key customers. Following this principle, Miller is organized into product-focused factories, known as business units, which optimize production flow and improve quality. Today, Miller measures lead times in days or even hours. As a result, no other welding company matches Miller’s responsiveness when it comes to fast delivery, product quality or after-sale support.
One simple fact showcases the power of Miller’s organization: while the number of production workers is about the same as it was 15 years ago, today’s workforce produces twice as many welders. Few companies in the world can boast a 100 percent production increase, much less do it with a workforce that has an average tenure of 19+ years and a turnover of less than 2 percent.
Miller people “bleed blue” with their dedication, and it shows through their community involvement. They annually donate thousands of personal hours for community improvement projects, and the company also gives them paid time off for these efforts as well. Through ITW Foundation, Miller has directed more than $1 million to local causes since 1993.
Advancing Welding Technology
On the industrial side, Miller led the charge that made “inverter” technology widely accepted with the XMT® 304 multiprocess welder. Today, advanced products like the XMT, Axcess®, Dimension™ NT 456 and Millermatic 350P set the industry standards for reliability, arc quality, productivity and ease-of-use. In fact, Miller believes that putting more technology inside the machine should make it easier to use, not harder. That’s why its advanced welders are also among its most operator-friendly.
Miller products also build our future—literally. Next time you pass a construction job site or service truck, look for a Miller welder working hard. Miller designed its first gas engine-driven welding generator more than 50 years ago, and today the company’s Bobcat™ and Trailblazer® products are the most popular in the industry.
Often, these solutions come from good communication, a key element to Miller’s success. According to Miller President Mike Weller, “Because of our close relationships with our distributors and end-users, we have the opportunity to identify the key issues facing them and help create effective solutions. You’ll see that reflected in our products and services.”
As Miller looks to the future, and continues to make innovative steps, the company recognizes that the real Power of Blue isn’t in the products. It’s the power of Miller people, working together with customers and distributor partners, to make our future even stronger.